<<

. 65
( 67 .)



>>

Software Engineering Institute, Carnegie Mellon University. The Capability Maturity
Model: Guidelines for Improving the Software Process. Reading, MA: Addison-
Wesley, 1995.
Sprague, Ralph H, and Hugh J. Watson. Decision Support Systems: Putting Theory into
Practice, 3rd ed. Englewood Cliffs, NJ: Prentice Hall, 1993.
Strassmann, Paul A. The Squandered Computer: Evaluating the Business Alignment of
Information Technologies. New Canaan, CT: Information Economics Press, 1997.
Strassmann, Paul. Business Value of Computers. New Canaan, CT: Information Eco-
nomics Press, 1990.
Swanson, Richard A. Analysis for Improving Performance: Tools for Diagnosing Organi-
zations & Documenting Workplace Expertise. San Francisco: Berrett-Koehler, 1996.
Tapscott, Don. Digital Economy: Promises and Perils in the Age of Networked Intelli-
gence. New York: McGraw-Hill, 1996.
Tapscott, Don, David Ticoll, and Alex Lowy. Digital Capital: Harnessing the Power of
Business Webs. Boston: Harvard Business School Press, 2000.
317
Bibliography


Thorp, John, et al. The Information Paradox: Realizing the Business Benefits of Infor-
mation Technology. New York: McGraw-Hill, 1998.
Turban, Efraim, and Jay E. Aronson. Decision Support Systems & Intelligent Systems.
Upper Saddle River, NJ: Prentice Hall, 2000.
Turban, Efraim, Ephriam McLean, and James Wetherbe. Information Technology for
Management: Making Connections for Strategic Advantage, 2nd ed. Hoboken, NJ:
John Wiley & Sons, 1997.
van der Zee, Han. In Search of the Value of Information Technology. Ph.D. dissertation,
Katholieke Universiteit Brabant, 1996.
Ward, John, and Pat Griffiths. Strategic Planning for Information Systems, 2nd ed. Chich-
ester, UK: John Wiley & Sons, 1996.
Weill, Peter, and Marianne Broadbent. Leveraging the New Infrastructure: How Market
Leaders Capitalize on Information Technology. Boston: Harvard Business School
Press, 1998.
Weill, Peter, and Marianne Broadbent. Leveraging the New Infrastructure: How Mar-
ket Leaders Capitalize on Information Technology. Boston: Harvard Business School
Press, 1998.
Weill, Peter, and Michael R. Vitale. Place to Space: Migrating to eBusiness Models. Boston:
Harvard Business School Press, 2001.
Wigand, Rolf, Arnold Picot, and Ralf Reichwald. Information, Organization and Man-
agement. Chichester, UK: John Wiley & Sons, 1997.
Willcocks, Leslie P and S. Lester, eds. Beyond the IT Productivity Paradox. Chichester,
.,
UK: John Wiley & Sons, 1999.
Wysocki, Robert, and Robert L. DeMichiell. Managing Information Across the Enter-
prise. Hoboken, NJ: John Wiley & Sons, 1997.


Journal Articles
Alster, Norm. “After the Deluge: Despite a Torrent of Interest in ROI, Truly Workable
Solutions Are Just Beginning to Emerge.” CFO IT, October 15, 2002.
Ambrosio, Johanna. “What to Count?” Computerworld, July 16, 2001.
Amram, Martha, and Nalin Kulatilaka. “Disciplined Decisions: Aligning Strategy with
the Financial Markets.” Harvard Business Review, January“February 1999, pp.
95 “104.
Atkinson, Anthony A., John H. Waterhouse, and Robert B. Wells. “A Stakeholder
Approach to Strategic Performance Measurement.” Sloan Management Review,
Spring 1997, pp. 25 “ 37.
Bartlett, Christopher A., and Sumantra Ghoshal. “Changing the Role of Top Manage-
ment: Beyond Systems to People.” Harvard Business Review, May“June 1995, pp.
132 “142.
Bartlett, Christopher A., and Sumantra Ghoshal. “Changing the Role of Top Management:
Beyond Strategy to Purpose.” Harvard Business Review, November“December
1994, pp. 79 “ 90.
318 BIBLIOGRAPHY


Barua, Anitesh, et al. “Driving E-Business Excellence.” Sloan Management Review, Fall
2001, pp. 36 “ 50.
Beer, Michael, and Russell A. Eisenstat. “The Silent Killers of Strategy Implementa-
tion and Learning.” Sloan Management Review, Summer 2000, pp. 29 “ 40.
Bensaou, M., and Michael Earl. “The Right Mind-set for Managing Information Tech-
nology,” Harvard Business Review, September“October 1998, pp. 119 “128.
Berry, John. “ROI: Whose Job Is It, Anyway?” Computerworld, March 3, 2003.
Betts, Mitch. “Do the Math: An ROI Guide,” Computerworld, February 17, 2003.
Broadbent, Marianne, and Peter Weill. “Management by Maxim: How Business and
IT Managers Can Create IT Infrastructures.” Sloan Management Review, Spring
1997, pp. 77“ 92.
Campbell, Andrew. “Tailored, Not Benchmarked: A Fresh Look at Corporate Planning.”
Harvard Business Review, March“April 1999, pp. 41“ 50.
Carr, Nicholas. “IT Doesn™t Matter.” Harvard Business Review, May 2003.
Chabrow, Eric. “The Buck Stops Here,” InformationWeek, April 15, 2002.
Christensen, Clayton M. “The Past and Future of Competitive Advantage.” Sloan Man-
agement Review, Winter 2001, pp. 105 “109.
Colkin, Eileen. “Getting Tough on ROI.” Information Week, October 21, 2002.
Collins, John, and Darren Smith. “Innovation Metrics: A Framework to Accelerate
Growth.” Prism, Quarter 2, 1999, pp. 33 “ 47.
Courtney, Hugh, Jane Kirkland, and Patrick Viguerie. “Strategy Under Uncertainty.”
Harvard Business Review, November“December 1997.
Cross, Robert L., and Susan E. Brodt. “How Assumptions of Consensus Undermine
Decision Making.” Sloan Management Review, Winter 2001, pp. 86 “ 94.
Deschamps, Jean-Phillipe. “Half of Your R&D Is Wasted ”But Which Half and On What?”
Prism, Quarter 2, 1999.
DiRomualdo, Anthony, and Vijay Gurbaxani. “Strategic Intent for IT Outsourcing.”
Sloan Management Review, Summer 1998, pp. 67“ 80.
Dixit, Avinash K., and Robert S. Pindyck. “The Options Approach to Capital Invest-
ment.” Harvard Business Review, May“June 1995, pp. 105 “115.
Earl, Michael J., and David Feeny. “Opinion: How to Be a CEO for the Information
Age.” Sloan Management Review, Winter 2000, pp. 11“ 23.
Earl, Michael J., and Jeffrey L. Sampler. “Market Management to Transform the IT
Organization.” Sloan Management Review, Summer 1998, pp. 9 “17.
Earl, Michael, and Bushra Khan. “E-Commerce Is Changing the Face of IT.” MIT Sloan
Management Review, Fall 2001, pp. 64 “72.
Earl, Michael, and David Feeny. “How to Be a CEO for the Information Age.” Sloan
Management Review, Vol. 41, No. 2, Winter 2000, pp. 11“ 23.
Eisenhardt, Kathleen M. “Strategy as Strategic Decision Making.” Sloan Management
Review, Spring 1999, pp. 65 “72.
Evans, Philip B., and Thomas S. Wurster. “Strategy and the New Economics of Infor-
mation.” Harvard Business Review, September“October 1997, pp. 71“ 82.
319
Bibliography


Feeny, David F., and Leslie P Willcocks. “Core IS Capabilities for Exploiting Infor-
.
mation Technology.” Sloan Management Review, Spring 1998, pp. 9-21.
Feeny, David. “Making Business Sense of the E-Opportunity.” Sloan Management
Review, Winter 2001, pp. 41“ 51.
Froot, Kenneth A., David S. Scharfstein, and Jeremy C. Stein. “A Framework for Risk
Management.” Harvard Business Review, November“December 1994, pp. 91“
102.
Garvin, David A. “The Processes of Organization and Management.” Sloan Manage-
ment Review, Summer 1998, pp. 33 “ 50.
Garvin, David A., and Michael A. Roberto. “What You Don™t Know about Making
Decisions.” Harvard Business Review, September 2001, pp. 108 “116.
Garvin, David. “Leveraging Processes for Strategic Advantage.” Harvard Business
Review, September“October 1995, pp. 77“ 91.
Ghoshal, Sumantra, Christopher A. Bartlett, and Peter Moran. “A New Manifesto for
Management.” Sloan Management Review, Spring 1999, pp. 9 “ 20.
Hagel, John, and John Seely Brown. “Your Next IT Strategy.” Harvard Business Review,
October 2001, pp. 105 “113.
Hammer, Michael. “The Superefficient Company.” Harvard Business Review, Septem-
ber 2001, pp. 82 “ 91.
Haspeslagh, Tomo Noda, and Fares Boulos. “Managing for Value: It™s Not Just about
the Numbers.” Harvard Business Review, July“August 2001, pp. 65 “73.
Hoffman, Thomas. “CFOs Demanding Detailed IT Project Info.” Computerworld,
April 18, 2003.
Huy, Quy Nguyen. “In Praise of Middle Managers.” Harvard Business Review, Sep-
tember 2001, pp. 73 “ 80.
Jensen, Michael C. “Corporate Budgeting is Broken ” Let™s Fix It.” Harvard Business
Review, November 2001, pp. 95 “101.
Joachim, David. “The Fuzzier Side of ROI.” Computerworld, May 13, 2002.
Katzenbach, Jon R. “The Myth of the Top Management Team.” Harvard Business
Review, November“December 1997, pp. 83 “ 91.
Kellog School of Management and DiamondCluster International, Inc. IT Portfolio
Management, Spring 2003, www.kellogg.northwestern.edu/IT/research.
Kelly, Susan. “Scrutinizing IT Spending.” Treasury and Risk Management, February
2002.
Kersnar, Janet. “ROI: The Age of Reason.” CFO, July 16, 2002.
Kim, W Chan, and Renee Mauborgne. “Fair Process: Managing in the Knowledge
.
Economy.” Harvard Business Review, July“August 1997.
Kim, W Chan, and Renee Mauborgne. “Strategy, Value Innovation, and the Knowl-
.
edge Economy.” Sloan Management Review, Spring 1999, pp. 41“ 54.
Kwak, Mary. “Spin-Offs Lead to Better Financing Decisions.” MIT Sloan Management
Review, Summer 2001, pp. 10.
Kwak, Mary. “Commitment Counts.” MIT Sloan Management Review, Summer 2001,
pp. 8 “ 9.
320 BIBLIOGRAPHY


Lee, Hau L., and Seungjin Whang. “Winning the Last Mile of E-Commerce.” MIT
Sloan Management Review, Summer 2001, pp. 54 “ 59.
Lenatti, Chuck. “Grinding Away on ROI.” CFO IT, June 16, 2003.
Low, Jon, and Pam Cohen Kalafut. “ROI Valuation,” Optimize, June 2002.
Luehrman, Timothy A. “Strategy as a Portfolio of Real Options.” Harvard Business
Review, September“October 1998, pp. 76 “ 88.
Luehrman, Timothy A. “What™s It Worth? A General Manager™s Guide to Valuation.”
Harvard Business Review, May“June 1997, pp. 132 “142.
Luehrman, Timothy A. “Using APV: A Better Tool for Valuing Operations.” Harvard
Business Review, May“June 1997, pp. 145 “154.
Luehrman, Timothy A. “What™s It Worth? A General Manager™s Guide to Valuation.”
Harvard Business Review, May“June 1997, pp. 132 “142.
MacCormack, Allan. “Product Development Practices that Work: How Internet Com-
panies Build Software.” Sloan Management Review, Winter 2001, pp. 75 “ 84.
Markides, Constantinos C. “A Dynamic View of Strategy.” Sloan Management Review,
Spring 1999, pp. 55 “ 63.
Mayor, Tracy. “A Buyers Guide to IT Value Methodologies.” CIO, July 15, 2002.
McKinsey & Company and CIGREF. The Dynamics of Relationships between CEOs
and CIOs in Major French Companies. November 2002, http://www.cigref.fr.
Mintzberg, Henry. “The Pitfalls of Strategic Planning.” California Management Review,
Fall 1993, pp. 32 “ 47.
Mintzberg, Henry, and Joseph Lampel. “Reflecting on the Strategy Process.” Sloan
Management Review, Spring 1999, pp. 21“ 30.
Mollison, Caitlin. “ROI.” InternetWorld, March 1, 2002.
Morris, Virginia, Jonothan Shopley, and Eric Turner. “The Role of Metrics in Sustain-
able Development: A Progress Report.” Prism, Fourth Quarter, 1998, pp. 63 “78.
Nambisan, Satish. “Why Service Businesses Are Not Product Businesses.” MIT Sloan
Management Review, Summer 2001, pp. 72 “ 80.
Oldfield, George S., and Anthony M. Santomero. “Risk Management in Financial
Institutions.” Sloan Management Review, Fall 1997, pp. 33 “ 46.
Porter, Michael E. “What Is Strategy?” Harvard Business Review, November“December
1996.
Prahalad, C.K., and Gary Hamel. “The Core Competence of the Corporation.” Har-
vard Business Review, April 2001.
Prahalad, C.K., and Gary Hamel. “Strategic Intent.” Harvard Business Review, May“
June 1989.
Quinn, James Brian. “Outsourcing Innovation: The New Engine of Growth.” Sloan
Management Review, Summer 2000, pp. 13 “ 27.
Rangan, Subramanian, and Rond Adner. “Profits and the Internet: Seven Misconcep-
tions.” MIT Sloan Management Review, Summer 2001, pp. 44 “ 50.
Rappaport, Alfred. “New Thinking on How to Link Executive Pay with Performance.”
Harvard Business Review, March“April 1999, pp. 91“104.
321
Bibliography


Ross, Jeanne, and Cynthia Beath. “Beyond the Business Case: Strategic IT Investment.”
MIT Center for Information Systems Research, October 2001.
Schoemaker, Paul J.H., and J. Edward Russo. “A Pyramid of Decision Approaches.”
California Management Review, Fall1993, pp. 9 “ 31.
Sommerlatte, Tom, and Michael Braun. “Systems Innovation as a Source of New Busi-
ness Opportunities.” Prism, Quarter 2, 1999, pp. 49 “ 59.
Tapscot, Don. “Rethinking Strategy in a Networked World.” Strategy + Business, Vol.
24, Third Quarter 2001, pp. 34 “ 41.
Vandermerwe, Sandra. “How Increasing Value to Customers Improves Business Re-
sults.” Sloan Management Review, Fall 2000, pp. 27“ 37.
Venkatraman, N. “Five Steps to a Dot Com Strategy: How to Find Your Footing on
the Web.” Sloan Management Review, Spring 2000, pp. 15 “ 28.
Venkatraman, N., and J.C. Camilus. “Exploring the Concept of ˜Fit™ in Strategic Man-
agement.” The Academy of Management Review, July 1984, pp. 513 “ 526.
Williamson, Peter J. “Strategy as Options on the Future.” Sloan Management Review,
Spring 1999, pp. 117“126.
index

A principles, 39
resource allocation connected to
Affordability Questions, 18, 19, 20, 73,
strategic intentions, 80
131
Business Cases, See Project Business
Alignment Practice, 10, 150, 153
Cases
critical success factors, 157
Business Leadership Team Management
description in the Business Value
Roles, 216, 286
Maturity Model, 246 “ 250,
Business Processes,
309 “ 310
IT Impact Management approach, 122
example, 156
opportunities, 44
functional alignment, 159
practical problems, 120
goals, 104
process owners, 122
in Performance Measurement practice,
Business Value Maturity Model, 11,
203
233 “ 236
in the Strategy-to-Bottom-Line Value
Alignment practice, 246 “ 250,
Chain, 130, 151
307“ 308
internal IT alignment, 153
applying the model, 242
management issues, 157
assessment, 243 “ 245, 257“ 259
process overview, 154
details for NIE practices, 246 “ 250,
results, 156
301“ 312
scoring, 155
development of the models, 250 “ 252
Applications Portfolio Example, 48
diagram, 236
Asset Pools in Prioritization, 51, 52
goals, 237“ 242
B identifying the weak processes, 234

<<

. 65
( 67 .)



>>