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IT contribution to, 40 senior leadership team, 284 “ 286
Project Business Cases, 43 silos and lines of business, 286
implications for, 44 technology leadership team, 286
implications from Prioritization, 148 the “so what” questions, 272 “ 276
328 INDEX


Strategic Intentions, 37
Right Results, 1
actions tied to strategy, 75
Risk
cause-and-effect, 36
assessed in prioritization, 147
development of strategic intentions,
categories from Information
290 “ 291
Economics, 147
example, 24, 38, 134, 292 “ 295
ROI, 40, 46
framework, 32
impact, 23
goals, 74
management expectations, 123
in Strategic Demand/Supply Planning,
problems with ROI, 35
172
S management understanding, 77
operational effectiveness, 41
SEI/CMM, 206, 235
portfolio support, 25
Senior Leadership Team ” Management
principles, 75
Roles, 216, 285
questions, issues and opportunities, 291
Shareholder Value, 37, 41
strategic effectiveness, 41
Silos, 6
support of, example, 43
and process disconnects, 114
use in Right Decisions, 134
IT Impact Management approach, 125
Strategy Reflected in Strategic Intentions,
multiple perspectives, 125
Software Engineering Institute (SEI), see 42
Strategy to Bottom-Line Value Chain, 5,
SEI/CMM
92
Strassmann, Paul, 27
high-level diagram, 6
Strategic Agenda for the Use of IT,
Business Value Maturity Model, 234
174 “176
connecting IT and business, 11
Strategic Demand/Supply Plan, 176 “179
connection to company processes, 121
example, 178 “179
deliverables, 12, 94, 96
Strategic Demand/Supply Planning
deliverables description, 96
Practice, 9
deliverables diagram, 95
description in the Business Value
diagram, 12, 93, 238
Maturity Model, 246 “ 250,
goals and principles, 86
303 “ 304
goals for Right Decisions/Right Results,
connection to company processes, 173
261“ 262
critical success factors, 185 “186
management roles, 100
description, 172
process connections, 98
disconnects, 169 “172
process owner, 116, 122 “123, 286
goals, 100
roadmap, 22
in the Strategy-to-Bottom-Line Value
Chain, 168, 172
T
inputs, 173
management issues, 181 Technology Leadership Team
outputs, 173 Management Roles, 216, 286
process description, 181“184 Technology Management Processes, 120
process overview, 180 “181
W
results, 184
strategic agenda for the use of IT, Welch, Jack, 75
174 “176
Z
strategic demand/supply plan, 176 “178
Strategic Effectiveness, 37“ 38, 40 Zachman, John, 278

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